How to Recover Your Raksha
Account If You Lose Access
A changed number, a lost phone, or a new device shouldn't mean starting your family circle over from scratch. Here's how account recovery works and what to do in each situation.
Last updated: July 2026 · 5 min read
Common Situations and What to Do
You got a new phone with the same number
Install Raksha on the new device and log in with your existing phone number and OTP — your account, family circle, and history carry over automatically since everything is tied to your verified number, not the physical device.
You changed your phone number
Log in with your old number one last time if you still have access to it, and update your number from Settings before switching. If you've already lost the old number, contact support (hello@raksha.club) with your registered name and family members' details to verify identity.
You lost your phone entirely
Install Raksha on a new device and log in with the same number via OTP — this works the same as a phone upgrade, since your account isn't tied to the lost hardware.
You can't receive OTP on your registered number
This usually means the SIM is inactive, roaming-restricted, or the number has been reassigned. Contact your telecom provider to restore SMS access first — Raksha login depends on receiving the OTP.
What Stays Intact After Recovery
Your family circle, safe zones, and connections to other family members are tied to your account, not your device — logging in on a new phone with your verified number restores all of it. What doesn't automatically transfer is anything stored only on the old device itself, like local notification history, so don't worry about losing your actual setup, just expect a clean notification slate on the new phone.
Preventing Access Problems Before They Happen
Keep your registered phone number active even during a temporary SIM swap or travel period, if possible
Update your number in Raksha Settings before deactivating an old SIM, not after
Make sure at least one other trusted family member is in your circle — they can help confirm your identity if you ever need support to recover access
Keep the email associated with your account (if added) current, as a backup identity verification method